Frequently Asked Questions
What types of film do you process?
We process 35mm colour negative film, also known as 135 type film. We accept Kodak film (e.g. Kodak Gold, ColorPlus, Ultramax, Portra, etc), Fuji (FujiColor) film and Harman Phoenix.
Please don't send film that has been converted from motion picture film, as sometimes the RemJet backing has not been removed properly and will contaminate our processing chemicals. Certain companies bulk loading film are also known to have unethical and anti-competitive business practices, so we'd prefer not to deal with their film.
What is your turnaround time for processing, scanning and printing?
Processing, scanning and uploading of digital photos and/or printing is usually completed within 48 hours of receipt of your film(s).
Can you process film from disposable cameras?
Certainly! We can process disposable cameras that are labelled as using the colour processing process (C-41 or CN-16). We don't process black and white disposables.
After processing the film, we'll scan the negatives and send you a link to download your digital photos, or you can optionally add 6x4" prints.
Just mail the entire camera in, and we'll take care of the rest!
What happens in the event my roll of film is effectively blank?
Like you, we're passionate about photography and equally as dissappointed when something doesn't turn out quite right. If you have inadvertently sent us a 'blank' roll due to a camera malfunction or suchlike, we won't charge you for the processing and where possible we'll provide some helpful suggestions as to where you might have gone wrong.
If you are sending us a roll shot on expired film or a 'found' roll, we'll only charge you for the processing (i.e. no scanning fee) if the negatives turn out to be completely unusable.
What scanners do you use?
For the most part we use Noritsu scanners, offering resolutions up to 24MP.
We can scan either strips (negatives are often cut into strips of 4 or 6 frames) or complete rolls (e.g. 24 or 36 exposures).
Do you process black and white or medium format film?
No. We strictly process 35mm colour negative film (including disposable cameras).
How long do you store negatives for?
We store negatives for a minimum period of 12 months. After this time, we will make every effort to contact you in order to return your negatives to you.
What process and paper do you use for prints?
We use traditional wet chemical process machines (RA-4 process) and Kodak Endura Premier paper, offering archive quality, long lasting prints.